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GEMSS

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Service Procedure

User Cycle Service - CRM
  • Integrated Customer Information Management / Building of Integrated Service System / Real-time Management of Customer Information
  • Integrated service solution with turnkey basis services responsible for business process of all levels
  • 1:1 Maintenance & Repair, Performance & Function Upgrade Service
Equipment Purchase
Beginning of customer
management cycle
Expertise education
Equipment Management
Maintenance, repair, management and
lifespan extension
Upgrade and equipment consulting
Equipment Replacement
Trade-in sale
Removal and transfer services
Service Workflow
  • HELP DESK - 전문 엔지니어 답변 및 처리/ 서비스 접수
  • 방문 서비스 - 엔지니어 접수, 방문 일정확인
  • 원격 서비스 - 엔지니어 접수,신속한 서비스,빠른 문제 해결
  • 서비스 완료 - 문제해결,정기적 관리