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GEMSS

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Customer Satisfaction

고객 만족을 위한 젬스메디컬만의 서비스 - 젬스메디컬이 생각하는 고객서비스 철학의 핵심은 
고객중심의 스마트한 서비스로 고객 감동을 실현하는 것입니다.

고객 중심 스마트 서비스 (Customer Oriented)
고객중심 스마트 서비스 이미지
Smart Service Planning
We commit to ensuring that services support the best interests of our customers.
Smart Service Options
GEMSS Medical care about all of our customers and seek to give each one attentive service.
Smart Service Support
Our knowledgeable, motivated, and well-trained support staff will answer your questions and respond to suggestions and concerns within 24 hours.
Increase in the Rate of Equipment Operation
  • Pre-diagnosis through site-planning service
  • Non-stop 1:1 service support
  • Spare part recommendation
Various Service Supports
  • Remote-diagnosis service
  • Regular maintenance management and upgrade services
  • Placement of product specialized local engineers
고객 감동 3P 서비스 (Customer Surprise)
고객 감동 3P 서비스 도표
Prompt Response
Requests from the customers will be responded as soon as
possible.
Priority to Customer’s Value
We will strive to understand what customers value the most.
Passionate Service
We will enthusiastically provide high standards of customer
service to meet the requirements of customers.